Privacy Notice

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Solareef, Inc., a Delaware corporation, and its affiliates (collectively "Solareef") collect and process your personal information through Solareef websites, devices, products, services, distributors and online stores, and applications that reference this Privacy Notice (together "Solareef Services"). By using Solareef Services, you are consenting to the practices described in this Privacy Notice.

What Personal Information About Customers Does Solareef Collect?
What About Cookies and Other Identifiers?
Does Solareef Share Your Personal Information?
How Secure Is Information About Me?
What About Advertising?
What Information Can I Access?
What Choices Do I Have?
Are Children Allowed to Use Solareef Services?
Additional State-Specific Privacy Disclosures
Conditions of Use, Notices, and Revisions
Examples of Information Collected

What Personal Information About Customers Does Solareef Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

Information You Give Us: We receive and store any information you provide in relation to Solareef Services. See below for examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Solareef Services.
Automatic Information: We automatically collect and store certain types of information about your use of Solareef Services, including information about your interaction with products, content, and services available through Solareef Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Solareef Services and other content served by or on behalf of Solareef on other websites.
Information from Other Sources: We might receive information about you from our distributors and other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. See below for additional examples of the information we receive.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Solareef Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice, below.

Does Solareef Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with subsidiaries Solareef controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Transactions involving Third Parties: We make available to you services, products, or skills provided by third parties for use on or through Solareef Services. For example, if you leave a “contact back” request for a solar system proposal, we may sell or give this information to solar installers with which We partner.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
Protection of Solareef and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Solareef, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

We work to protect the security of your personal information during transmission by using encryption protocols and software.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Solareef account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.

What About Advertising?

Third-Party Advertisers and Links to Other Websites: Solareef Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.
Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Solareef ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. While we do not share your specific shopping actions like purchases, product views, or searches with ad companies, we may share an advertising identifier and an estimate of the value of the ads they show you on our behalf so they can serve you with more effective Solareef ads. Some ad companies also use this information to serve you relevant ads from other advertisers. You can learn more about how to opt-out of personalized advertising (such as cross-context behavioral advertising) by going to Cross-Context Behavioral Ads, below.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, household settings, and purchase history in the "Your Account" section of our website.

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our customer service. Many of our Solareef Services also include settings that provide you with options as to how your information is being used.

As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Solareef Services.
You can add or update certain information. When you update information, we usually keep a copy of the prior version for our records.
If you do not want to receive email or other communications from us, please unsubscribe.
You may adjust your personalized advertising preferences by contacting us.
The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Solareef Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to add items to your Shopping Cart or proceed to Checkout. For more information about cookies and other identifiers, see our Cookies Notice, below.
If you want to browse our websites without linking the browsing history to your account, you may do so by blocking cookies on your browser.
Most devices also provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, you may contact us. Depending on your data choices, certain services may be limited or unavailable.

Are Children Allowed to Use Solareef Services?

Additional State-Specific Privacy Disclosures

See below to read additional state-specific privacy disclosures as required under applicable laws.

Conditions of Use, Notices, and Revisions

If you choose to use Solareef Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, below, including limitations on damages, resolution of disputes, and application of the law of the state of California. If you have any concern about privacy at Solareef, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us When You Use Solareef Services

You provide information to us when you:

search or shop for products or services on our website;
add or remove an item from your cart, or place an order through or use Solareef Services;
download, stream, view, or use our content on a device or through a service or application on a device;
provide information in your account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or your profile;
configure your settings on, provide data access permissions for, or interact with a Solareef’s website;
communicate with us by phone, email, or otherwise;
complete a questionnaire or a support ticket;
provide and rate reviews; and
employ product availability alerts.

As a result of those actions, you might supply us with such information as:

identifying information such as your name, address, and phone numbers;
payment information;
your age;
your location information;
your IP address;
content of reviews and emails to us;
information and documents regarding identity, including Social Security and driver's license numbers;
corporate and financial information; and
credit history information.

Automatic Information

Examples of the information we collect and analyze include:

the internet protocol (IP) address used to connect your computer to the internet;
login, email address, and password;
the location of your device or computer;
content interaction information, such as content downloads, streams, and playback details, including network details for streaming and download quality, including information about your internet service provider;
device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information);
version and time zone settings;
purchase and content use history, which we sometimes aggregate with similar information from other customers;
the full Uniform Resource Locator (URL) clickstream to, through and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs); and
phone numbers used to call our customer service number.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

updated delivery and address information from our distributors, carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
information about your interactions with products and services offered by our distributors or subsidiaries;
search results and links, including paid listings; and
credit history information from credit bureaus, which we use to help prevent and detect fraud.

Information You Can Access

Examples of information you can access through Solareef Services include:

status of recent orders (including subscriptions);
your complete order history;
personally identifiable information (including name, email, password, and address book);
payment settings (including payment card information, promotional certificate and gift card balances);
email notification settings;
recommendations and the products you recently viewed that are the basis for recommendations;
your content, devices, services, and related settings, and communications and personalized advertising preferences;
content that you recently viewed; and
Your account profile;

Cross-context behavioral ads

It’s your right under some US state laws to opt out of cross-context behavioral ads. Cross-context behavioral ads use data from one site or app to advertise to you on a different company's site or app. Contact us if you choose to opt out of cross-context behavioral ads.

If you opt out, we won’t:

Use information about your use of our products and services to deliver ads to you off of Solareef's own website; or
Deliver ads to you that use information provided by other advertisers.

We’ll continue to share your data with our co-branded subsidiaries. We’ll also continue to show you ads based on your activity on Solareef’s websites and those of our co-branded subsidiaries.

To avoid having to change your settings every time you use Solareef, you may need to save your information on our website or sign in. If you do not, your choices might not be recognized when you use a different browser or delete your cookies.

Children's Privacy Disclosure

Children's privacy is important to Solareef. This disclosure and our Privacy Notice describe how we handle personal information we collect from children under the age of 13 ("child" or "children").

What Personal Information Does Solareef Collect From Children?

Solareef does not sell products for purchase by children. If you are under 18, you may use Solareef Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. In these situations, children may share and we may collect personal information that requires verifiable parental consent under the Children's Online Privacy Protection Act (collectively, "Child Personal Information"). Child Personal Information could include, for example, name, birthdate, contact information (including phone numbers and e-mail addresses), voice, photos, videos, location, and certain activity and device information and identifiers (such as cookies, device serial numbers, and IP addresses). Our Privacy Notice describes other information we collect that is not Child Personal Information.

How Does Solareef Use Child Personal Information?

We use Child Personal Information to provide and improve our products and services, including personalizing offerings, communicating information, enforcing parental controls, and giving parents visibility into how their children use our products and services.

Does Solareef Share Child Personal Information?

We share Child Personal Information only as described in our Privacy Notice. Your child may be able to share information publicly and with others depending on the products and services used.

What Choices Do I Have?

You choose whether to give us permission to collect Child Personal Information from your child. We do not knowingly collect, use, or disclose Child Personal Information without this permission.

We make available controls so that you can remain involved in your child's use of Solareef services. To revoke permission for a child or how to review or delete Child Personal Information, please contact us.

Please note that if you withdraw the permission you have provided for your child or request deletion of Child Personal Information, certain services and features may no longer be available.

What About Information Collected By Third Parties?

This disclosure does not apply to the practices of any third-party services (including apps, skills, and websites) that may be accessed through a Solareef product or service. Before using any third-party service, you should review the applicable terms and policies to determine their appropriateness for your child, including the service’s data collection and use practices.

Cookies

We use cookies, pixels, and other technologies (collectively “cookies”) to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

Recognizing you when you sign-in to use our services, which allows us to provide you with product recommendations, display personalized content and provide other customized features and services;
Keeping track of your specified preferences, which allows us to honor your preferences;
Keeping track of items stored in your shopping basket;
Conducting research and diagnostics to improve Solareef's content, products, and services;
Preventing fraudulent activity;
Improving security;
Delivering content, including ads, relevant to your interests on Solareef sites and third-party sites; and
Reporting.

Solareef’s cookies allow you to take advantage of some of Solareef's essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart or proceed to Checkout.

Approved third parties also may set cookies when you interact with Solareef services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Solareef.

You can manage browser cookies through your browser settings. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

Additional State-Specific Privacy Disclosures

This additional state-specific privacy disclosure page ("Disclosure") supplements our Privacy Notice and is effective as of July 20, 2023. Our Privacy Notice describes the personal information that we collect, the sources from which we collect it, the purposes for which we use it, the limited circumstances under which we share personal information and with whom we share it. These additional disclosures, which serve as a Notice at Collection under the California Privacy Rights Act, are required by the California Privacy Rights Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act.

Categories of personal information collected. The personal information that Solareef collects, or has collected from consumers in the twelve (12) months prior to the effective date of this Disclosure, fall into the following categories established by the California Privacy Rights Act, depending on which Solareef Service is used:
- identifiers such as your name, address, phone numbers, IP address, your account log-in information, or a government-issued identifier;
- personal information, such as a credit card number or other payment information;
- information that may reveal age, gender, race, sexual orientation, or other protected classifications that you provide;
- commercial information, such as purchase and content streaming activity;
- internet or other electronic network activity information, including content interaction information, such as content downloads, and the content of email and text messages;
- geolocation data, such as the location of your device or computer, which may in some cases constitute precise geolocation information;
- education information you provide;
- professional information, for example data you may provide about your business; and
- inference data, such as information about your purchase preferences.
Categories of personal information disclosed for a business purpose. The personal information that Solareef discloses to the third parties identified in the "Does Solareef Share Your Personal Information?" section of our Privacy Notice about consumers for a business purpose in the twelve (12) months prior to the effective date of this Disclosure falls into the following categories established by the California Privacy Rights Act, depending on which Solareef Service is used:
- identifiers such as your name, address, phone numbers, IP address, or a government identifier, for example if we use a third-party carrier to deliver your order, or if we use a third-party service to verify your identity;
- personal information, such as a credit card number or other payment information, for example if we use a third-party payment processor;
- information that may reveal age, gender, race, sexual orientation, or other protected classifications, for example if you choose to participate in a survey distributed by a survey provider;
- commercial information, such as the details of a product or service you purchased if a third-party service provider is assisting to provide that product or service to you;
- internet or other electronic network activity information, such as if we use a service provider to help us gather crash reports for analyzing the health of our devices and services;
- geolocation data, which may constitute precise geolocation data, such as providing a delivery partner the location of your garage in order to deliver a package;
- audio or visual information, for example if a service provider reviews recordings of customer service phone calls for quality assurance purposes;
- education information you provide;
- professional information, for example if we provide your account details to a service provider for verification as part of enrollment for a business account; and
- inference data, for example if we use a service provider to help us optimize the accuracy of your shipping address to make sure your order reaches you.
Advertising. As explained in the "What about Advertising?" section in our Privacy Notice, Solareef shares limited information to help ensure you receive more useful and relevant Solareef ads and to measure their effectiveness. Any personal information Solareef may have shared for the purpose of cross-context behavioral advertising, as that term is defined by the California Privacy Rights Act, in the twelve (12) months prior to the effective date of this Disclosure falls into the following categories:
- identifiers such as a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address; we never share your name or other information that directly identifies you.
- inference data; while we do not share your specific shopping actions like purchases, product views, or searches with ad companies, we may share an advertising identifier and an estimate of the value of the ads they show you on our behalf so they can serve you with more effective Solareef ads.
The categories of third parties with whom Solareef may share personal information for the purpose of cross-context behavioral advertising are identified in the "Does Solareef Share Your Personal Information? And "What About Advertising? sections of the Solareef Privacy Notice. Solareef also processes personal information for the purposes of targeted advertising as that term is defined under the Virginia Consumer Data Protection Act, Colorado Privacy Act, Connecticut Data Privacy Act, and Utah Consumer Privacy Act.
Your Data Rights: You may have certain data rights under state privacy laws, including to request information about the collection of your personal information by Solareef, to access your personal information in a portable format and to correct or delete your personal information. If you wish to do any of these things, please contact us. Additionally, you may have the right to opt out of the processing of your personal data for targeted advertising, as defined by the Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act or the sharing of your personal information for cross-context behavioral advertising, as defined by the California Privacy Rights Act. To do so, please contact us. If you enact the Global Privacy Control (GPC) opt-out signal on your browser, we will honor your opt-out preference accordingly. We do not serve cross-context behavioral ads in customers' child profiles.

You may also have the right to appeal the denial of any of these rights by submitting a form that will be provided to you if we deny a data request. Depending on your data choices, certain services may be limited or unavailable. To ensure the security of your Solareef account, we will generally ask you to verify your request using the contact information you have already provided. If you do not have an account, or if you are an authorized agent under applicable state law, please contact us.
No sale of personal information. In the twelve months prior to the effective date of this Disclosure, Solareef has not sold any personal information of consumers, as those terms are defined under the California Privacy Rights Act.
California Privacy Rights Act Sensitive Personal Information Disclosure. The categories of data that Solareef collects and discloses for a business purpose include "sensitive personal information" as defined under the California Privacy Rights Act. Solareef does not use or disclose sensitive personal information for any purpose not expressly permitted by the California Privacy Rights Act.
California Privacy Rights Act Retention Disclosure
We keep your personal information to enable your continued use of Solareef Services, for as long as it is required in order to fulfill the relevant purposes described in our Privacy Notice, as permitted or as may be required by law, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevance of products and content we recommend.
California Privacy Rights Act Non-discrimination Statement. Solareef will not discriminate against any consumers for exercising their rights under the California Privacy Rights Act.
California Privacy Rights Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act De-identified Data Disclosure. Solareef may use de-identified data in some instances. Solareef either maintains such data without attempting to re-identify it or treats such data as personal data subject to applicable law.
Colorado Privacy Act Profiling Disclosure. Solareef does not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the Colorado Privacy Act.
Annual Reporting.
Access Requests and Deletion Requests. Solareef is a startup business and has not received any access or deletion requests in the past twelve (12) months.